Memphis Light, Gas and Water is overhauling its mobile, officials announced in a press statement on May 8, 2025.
The updated ‘My Account’ feature allows MLGW customers to pay their bills, stop a utility service, and more with just one click.
The redesign launches on May 14, according to officials.
MLGW’s updated app will also allow customers with more than one utility account to organize and manage them separately and conveniently.
To sign up, customers need a valid email address and their 16-digit MLGW account number along with an access code.
Both of those can be found in an MLGW bill.
The MLGW app’s ‘My Account’ feature will be unavailable from Tuesday, May 13, at 7 p.m. until Wednesday, May 14, at 7 a.m. due to the redesign of the app.
Customers who need assistance are encouraged to call 901-544-MLGW.
